VisibleThread Help Center

    Deploying VisibleThread On-Premise behind your corporate firewall


    [Last UPDATED - Dec 2017]

    VisibleThread is a multi-user, server-based application accessed via a web browser. The VisibleThread deployment involves deploying a Virtual Appliance that contains the VisibleThread server and all internal components. Here is a high level on-prem deployment options guide:

    This guide assumes that you have downloaded the VisibleThread software. If you have not yet done so, please follow the instructions at to download the software.

     These instructions can also be found in the VisibleThread Server configuration guide, which can be downloaded from this link:

    The deployment process is as follows:

    1. Deploy the VisibleThread virtual machine
    2. Upload your license file
    3. Setup the VisibleThread users
    4. Upgrade the VisibleThread server to the latest release.

    1. Deploy the VisibleThread server

    We support all major types of virtualization platforms.

    You have these options for your deployment:

    1. VMWare ESX - If you run VMWare ESX type infrastructure (e.g. vSphere, vCenter, ESXi) internally, you can deploy our virtual appliance to that, see  for more details.
    2. Microsoft Hyper-V - If you run Microsoft Hyper-V type infrastructure (either Hyper-V server or the Hyper-V role in Windows Server), you can convert our virtual appliance to the Hyper-V format and deploy on your Hyper-V infrastructure. See for details.
    3. VMWare Workstation - If you can identify a specific dedicated box, you can put VMWare Workstation on that box to ‘run’ our virtual appliance. See here for details.
    4. Amazon's AWS - You can also deploy our Virtual Appliance on Amazon's AWS. More detail on the steps here: 
    5. Amazon AWS GovCloud - For GovCloud users see here:
    6. Red Hat - We offer a Red Hat RPM for VisibleThread Docs please visit the following link for a How To Deploy Guide:

    Contact our support team on for any questions on these options.

    2. Upload your license file

    Open a web browser and type the following in the address bar: https://<VisibleThread IP Address>
    If you see a warning about an untrusted connection, it is safe to accept this warning.
    You should be prompted for the VisibleThread admin username and password - these are 'visiblethread' and 'password' :


    You should now see a screen similar to the one below, prompting you to upload your VisibleThread license.
    Click the 'browse' button and select the license file supplied by the VisibleThread support team and upload it to the VisibleThread server.


    Once the license file has uploaded successfully, click 'continue' to proceed to the VisibleThread user administration area.

    3. Setup the VisibleThread users

    VisibleThread users are managed via the VisibleThread administration application. The VisibleThread administration page is accessed via https://<VisibleThread Virtual Appliance IP>/sandboxAdmin. This page is protected by a username and password. By default the username is 'visiblethread' and the password is 'password'.



    VisibleThread users are defined in terms of sandboxes. A VisibleThread sandbox is a collection of users and their documents. A sandbox allows multiple users work on the same set of documents.

    The VisibleThread server contains a pre-configured 'Default Sandbox'. For typical deployments, all users in VisibleThread will exist within this sandbox.

    To add users to this sandbox click on the 'Add/Remove users' link in the rightmost column and follow the steps described in

    4. Testing the deployment 

    To verify VisibleThread has been configured correctly, you can attempt to log on to the application using the username and password of a user you created in the previous step.

    1. Point your browser at https://< VisibleThread Virtual Appliance IP Address> and you will be presented with the dashboard sign-in screen. Enter the details of a VisibleThread user created in the previous section. vtwelcome.png


    2. If the sign-in has been successful you should see the VisibleThread dashboard as per the screenshot below.





    5. Securing your server

    To secure/lock down your VisibleThread server you should follow the steps in this article: Securing a VisibleThread on-premise server


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