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How do I add/remove users from VisibleThread

How do I add/remove/edit a user in VisibleThread


VisibleThread users are defined in a VisibleThread 'sandbox'. Each VisibleThread installation contains at least one sandbox (the 'Default Sandbox' is created automatically). Users are added/removed via the User Admin page for a particular sandbox.

There are two ways to access the User Admin page for a particular sandbox:

  1.  System administrators can log on to the VisibleThread administration site and click 'Add/Remove users' for a particular sandbox. See below for further details. 
  2. VisibleThread users with 'Admin' privileges can sign in to their VisibleThread account and edit the details of users that have access to their sandbox. See below for further details.


Accessing the Sandbox User Admin area from the VisibleThread Administration site

This method is typically used by System Adiministrators who have overall responsibility for maintenance of VisibleThread


  1. Open a web browser and in the address bar type https://<VisibleThread Virtual Appliance IP Address>/sandboxAdmin
  2. This url is protected by a username and password
  3. The Administration site lists all sandboxes defined in the system. Select a sandbox and click on the 'Add Remove Users' link on the right most column of the table.




Accessing the Sandbox User Admin area when logged in to the VisibleThread application

This method is typically used by users who have overall responsibility for management of licenses for a particular group/team.  These users can be given 'Admin' privileges by the System Administrator (see above) and from that point on can add or remove users to their environment.


  1. Sign in to the VisibleThread application.
  2. After the dashboard has loaded click on the 'User Admin' button on the sidebar

  3. This will bring you to the user admin page for your sandbox.


Using the user admin page 



To Add a user:

  1. Click on the add user button 
  2. Enter the new username (email address) and other details
  3. Click 'OK'


 To Delete a user:

  1. Select the user in the table
  2. Click on the delete user button 
  3. Click 'Yes'


Updating a user's details:

  1. Select the user you wish to update
  2. In the detail area on the right side of the screen, modify the user details (see screenshot below)
  3. To add/remove sandbox administration privileges to the user, check/uncheck the 'Admin' check box.
  4. To activate or de-activate a user check or uncheck the 'Active' check box. A user that has been deactivated will not be able to log on to VisibleThread.
  5. Click 'Update User' to save your changes.





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