- What is VT Docs?
VT Docs is a web application used to analyze documents. Users use their web browser to log in to the application, upload documents, and view reports.
- What is VT Docs on-premise?
VT Docs on-premise is an on-premise install of the VT Docs web application. "On-premise" means anywhere inside your network, either physically on your premises, or hosted in a private cloud under your control, for example on AWS or Azure. It is a single-tenant, private deployment that is not shared with any other customer. Your IT team has complete control over how the application is hosted and accessed. Ownership and management, including patch management, are the responsibility of your IT team.
- What are the installation requirements?
VT Docs on-premise comes in two flavours, a prebuilt Ubuntu-based Virtual Appliance, or an RPM install suitable for installation on a RHEL 7 or RHEL 8 server run by your IT team.
For system requirements, please see here: https://support.visiblethread.com/hc/en-us/articles/360039245032-VT-Docs-Minimum-Requirements-for-On-Premise-deployments
- What network access is required by VT Docs on-premise?
VT Docs on-premise is a 'self-contained' system. The application does not require any access to the internet to operate. Your end-users access the application via Web Browser over HTTPS. Your IT system admins require access over port 22 (ssh port) to maintain and inspect the server as well as retrieve logs.
- Do you support installation on Windows?
No, we do not support installing VT Docs directly on Windows.
- Can VT Docs on-premise be deployed in a SCIF or "air-gapped" environment?
Yes, VT Docs on-premise is suitable for deployment in SCIF or isolated networks.
- Does VT Docs on-premise support SSO?
Yes. VT Docs on-premise supports SSO using SAML2.
- How to apply security patches to the VT Docs on-premise?
OS security patching is the responsibility of your IT team and should be managed as part of your regular system patching cycle. We recommend turning on frequent OS patching on the operating system hosting VT Docs on-premise. Our support team can assist with this.
- How are application updates managed?
Application updates are released 1-2 times a year. Updates are in the form of either an RPM file (for customers installed on Red Hat) or a .tar file (for customers using the Ubuntu OVA).
We will provide your IT team with a link to download the update. They will then copy that to the VT Docs on-premise server, and apply the update using the scripts provided.
- Can we create private or restricted workspaces?
Yes. VT Docs on-premise uses workspaces or "sandboxes" to segregate users into shared team environments. Documents and content uploaded to one sandbox are isolated from other sandboxes. At this time, a user can access only one sandbox.
- Where are documents uploaded to VT Docs on-premise stored?
VT Docs on-premise uses an internal PostgreSQL database to store documents. By default, this database is local to the VT Docs server. You can configure the application to use a PostgreSQL database hosted elsewhere, e.g. in your AWS RDS or on your own Azure infrastructure.