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How to restart the on premise email server

This article applies to the on premise VT Writer/Email server deployment.


To restart the VT Writer and Email server, you must first open an ssh session to the server.

    1. Using putty or any other ssh tool, log on to the Readability server, using the username 'visiblethread'
    2. The default password for the visiblethread user is 'password'
    3. Once logged in type the following at the command prompt:
# For Ubuntu/RedHat OS run
sudo service supervisor restart

# For Red Hat running Readability Version 2.3.3+ run
/opt/visiblethread/VisibleThreadTools/ restart

Note it may take a few minutes for all the services to come back up.

You can check if everything is back online by pointing your browser at: https://<Writer server url>



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