This article applies to the on premise VT Writer/Email server deployment.
To restart the VT Writer and Email server, you must first open an ssh session to the server.
- Using putty or any other ssh tool, log on to the Readability server, using the username 'visiblethread'
- The default password for the visiblethread user is 'password'
- Once logged in type the following at the command prompt:
# For Ubuntu/RedHat OS run
sudo service supervisor restart
# For Red Hat running Readability Version 2.3.3+ run
Note it may take a few minutes for all the services to come back up.
You can check if everything is back online by pointing your browser at: https://<Writer server url>