VisibleThread -
Help Center Find helpful articles on different VisibleThread Products


Why do I see a blank screen when using Internet Explorer 11 (IE 11)?

VisibleThread supports Internet Explorer 11 (IE 11), but not when IE  uses 'Compatibility View' to display VisibleThread.

IE Compatibility View is a way to allow IE to work with older websites that do not conform to standards. VisibleThread adheres to the latest browser standards.

VisibleThread is blank or doesn't display properly in IE 11

This can happen when IE uses Compatibility View to display VisibleThread. You can verify this by looking at your Compatibility View Settings dialog - in IE go to the menu Tools | Compatibility View Settings :


If "Display intranet sites in Compatibility View" is checked or your company domain name is listed in the "Websites you've added to compatibility view" then this can cause an issue.

To resolve the issue ensure that:

  1. "Display intranet sites in Compatibility View" is not checked
  2. Ensure that the domain hosting your VisibleThread installation is not listed in "Websites you've added to Compatibility View". Also make sure the top-level domain is not in this list e.g. if your VisibleThread installation is then you should not have in the list.



Was this article helpful?
0 out of 0 found this helpful

Get Additional Help

Visit our Helpdesk for additional help and support.