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Why do I get an empty Excel file when I try compare two documents?

The ability to Compare 2 documents for revisions is a powerful feature of VisibleThread Docs that makes it easy to quickly identify changes between document revisions.

A small number of users have reported an issue when using this feature in that the excel spreadsheet produced by the process is empty.

What is actually happening here is that the Excel file is being generated fine, however, your local Excel installation is not opening it correctly.

This most likely caused by recent changes in Excel that restrict opening files from web applications.

There are two possible ways to work around this issue:

  • If your browser asks if you wish to save the file or open it directly, choose 'Save' and save it in a well-known location on your machine (e.g. "My Documents").
  • Locate the downloaded file on your machine and rename it. Often Excel can report difficulties opening files that have very long file names. Choose a short file name. Once the file has been renamed, try opening it in Excel.





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