VisibleThread onsite deployment support

[UPDATED - July 2025]

Support and maintenance plan

For on-premise OR private cloud customers, there are normally between 1 and 2 new releases of VisibleThread a year. Each release consists of updates to the VisibleThread application.

Critical security updates and patches

With each release of VisibleThread we provide a Windows installer or RPM file that is fully patched with all available security patches installed.

Security scans 

We run in house vulnerability tests and third-party penetration tests (EdgeScan) before we release as part of our test harness. We are happy to provide reports on these tests on request.

Support Desk

We provide a helpdesk function to the users of VisibleThread. Our support team can be reached at support@visiblethread.com, or users can browse to our online support portal at https://support.visiblethread.com to post questions or browse support articles. Our support team are also happy to talk user through any issues on a phone call or over a Teams meeting.