To install the new license follow the two steps below.
1. Access VT Docs sandboxAdmin
First, you will need to access the VT Docs sandboxAdmin app. In your web browser go to:
https://<VisibleThreadServer IP Address or Name>/sandboxAdmin
(note: "sandboxAdmin" is case sensitive)
You will be prompted for credentials to access this page. The default credentials are :
If these credentials do not work then an administrator within your company has changed the credentials.
2. Upload License File
Click the "Upload additional license file" button :
Then hit "Select...", select the license file that you saved earlier and hit "Upload".
You should get the following confirmation message :
Also, here is our support article on managing sandboxes & users: https://visiblethread.zendesk.com/hc/en-us/articles/214225506-How-to-create-sandboxes-add-users-and-upload-licenses
If you've any questions or need help please contact email@example.com